FAQs


  • General Information


Q: What is The Serenity Scrub?
A: The Serenity Scrub is a blog dedicated to promoting mental health awareness and providing resources, tips, and insights to help individuals achieve and maintain mental wellness.

Q: Who is behind The Serenity Scrub?
A: The Serenity Scrub is run by me—April, a mother, blogger, and mental wellness advocate. I created this space to share my personal journey, offer support, and help others navigate their own healing. Everything you see here is built with heart, honesty, and a passion for mental wellness.


Q: Why is mental health important?
A: Mental health is crucial because it affects every aspect of our lives, including how we think, feel, and act. Good mental health enhances our ability to handle stress, build relationships, and make decisions.

  • Content and Resources


Q: What topics do you cover on The Serenity Scrub?
A: We cover real and relatable topics like toxic relationships, stress, anxiety, depression, self-care, mindfulness, and therapy options. We also share personal stories and healing journeys to remind you that you’re not alone—and that growth is always possible

Q: How often do you publish new content?
A: We aim to publish new articles and resources daily to ensure our readers have access to the latest information and support.

Q: Can I contribute to The Serenity Scrub?
A: Yes! We welcome guest posts from mental health professionals, advocates, and individuals with personal stories to share. 

  • Support and Community


Q: How can I get support for my mental health?
A: While The Serenity Scrub provides valuable information and resources, we encourage individuals to seek professional help for personalized support. We have a "Resources" page with links to hotlines, therapists, and support groups.

Q: Is there a community I can join?
A: Yes, we have an online community where readers can connect, share experiences, and support each other. You can join our forums and social media groups for ongoing discussions and support.


  • Technical and Privacy Concerns


Q: How do I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our homepage. You’ll receive regular updates and exclusive content straight to your inbox.

Q: Is my personal information safe on your website?
A: Yes, we take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. We ensure all data is secure and never shared with third parties without your consent.

Q: What if I have technical issues with the website?
A: If you encounter any technical issues, please visit our "Contact Us" page and fill out the form with a detailed description of the problem. Our support team will get back to you as soon as possible.

  • Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Just reach out, and we’ll help make it right.

Q: What items are non-returnable?
A: We do not accept returns on digital downloads, personalized or custom items, or anything marked as final sale.

Q: Who covers the return shipping cost?
A: If we made a mistake (wrong item or damaged product), we’ll cover the return shipping. Otherwise, the customer is responsible for return shipping costs.

Q: Can I get a refund or store credit?
A: Yes! Once we receive your return and inspect it, you can choose between a full refund to your original payment method or store credit for future use. Refunds usually take 5–10 business days to show on your statement.

Q: Can I exchange an item?
A: Absolutely. If you need a different size, color, or item, email us and we’ll help set up an exchange. We’re here to make it easy.

Q: How do I start a return or exchange?
A: Just email us at info@theserenityscrub.com with your order number and reason for the return or exchange. If your item arrived damaged or incorrect, please include a photo. We’ll respond within 1–2 business days with next steps.